Cancellation Policy

If you cancel:

The refund percentages are of the total booking value. We keep the non-refundable share of the total and refund anything you've paid above it, never less than zero. For example, cancelling 20 days before check-in after paying in full refunds 50% of the total; if only the deposit had been paid, nothing is refunded and the unpaid balance is not owed.

Your security bond is always refunded in full when you cancel.

Cancellations must be in writing. The date we receive your written notice is the date that counts.

If we cancel. We will only cancel your booking where we have to — for example if the property is damaged, unsafe, or genuinely unavailable. If that happens we will offer you comparable alternative accommodation where we can, or refund everything you have paid in full. Beyond that refund, our liability is limited as set out in Section 30.

Changes. Ask us and we will do what we can, subject to availability and any rate difference. We will not charge you a fee simply for asking.

Travel insurance. We strongly recommend it. It covers the things a cancellation policy cannot — illness, flight disruption, and weather that does not make the property unavailable but does spoil the trip.